Thank you for shopping at OxiTrend. We strive to provide you with a seamless shopping experience and satisfaction with your purchases. This Refund Policy outlines the terms and conditions for requesting refunds for products purchased on our Website. Please read this policy carefully before making a purchase.
1. Eligibility for Refunds
We understand that circumstances may arise where you may need to request a refund for a product purchased on our Website. Refund eligibility and terms may vary depending on the product and the seller. Please review the product’s individual refund policy provided by the seller before making a purchase.
2. Product-Specific Refund Policies
Each product listed on our Website is accompanied by a specific refund policy set by the seller. It is important to review and understand the seller’s refund policy for the product you intend to purchase. Seller refund policies may include information about:
- Eligibility for refunds
- Timeframes for requesting refunds
- Required documentation or evidence
- Refund processing procedures
- Restocking fees, if applicable
3. How to Request a Refund
If you believe you are eligible for a refund based on the seller’s refund policy, please follow these steps:
- Contact the seller directly: You can usually find the seller’s contact information on the product listing or in your order confirmation email.
- Provide necessary information: When contacting the seller, provide the order details, reason for the refund, and any supporting documentation required by the seller’s refund policy.
- Follow the seller’s instructions: The seller will guide you through the refund process, which may include returning the product according to their instructions.
4. Processing Refunds
Once the seller receives your refund request and necessary documentation, they will assess your request based on their refund policy. If your request meets the criteria outlined in their policy, they will initiate the refund process. Refunds may be issued in the original payment method or as store credit, as determined by the seller.
5. Contact Us
If you have questions or concerns about our Refund Policy or a specific refund request, please contact our customer support team at:
- Email: support@OxiTrend.com
6. Changes to Refund Policy
We reserve the right to update or modify our Refund Policy at any time without prior notice. Changes will be effective immediately upon posting the updated policy on our Website. It is your responsibility to review this policy periodically for any changes.
By making a purchase on OxiTrend, you acknowledge that you have read, understood, and agreed to our Refund Policy.